Since I teach full time, write books, test, research, etc., it is next to impossible for me to keep up with email requests for alternative process help (not to mention that troubleshooting from afar is difficult). The books I write contain all I know about alt and then some and are readily available for technical help. There are also wonderful specialized Facebook groups on alt today where questions not only get answered but are of great help to hundreds of others wondering the same thing. If I don’t answer your questions, rest assured it is no reflection upon the importance of the question, but purely a factor of hours in my day.